Refund policy

Refund policy

Start a Return 

To start a return, you can contact us at ava@boldlybeautiful.net.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

At Boldly Beautiful Boutique, every piece is curated with love and intention. Because our boutique carries small-batch collections, our return policy reflects the unique nature of our offerings as a small business while helping us maintain fairness and sustainability. Thank you for supporting our small business! 

Our Promise to You

At Boldly Beautiful Boutique, we want every piece you purchase to make you feel beautiful and confident, but we understand that sometimes things don’t work out. That’s why we offer a straightforward return process.

General Return Policy

  • Returns must be initiated within 7 days of delivery.

  • Once approved, your item must be shipped back within 7 days.

  • All approved returns are issued as store credit only 

  • Return shipping costs are the responsibility of the customer unless Re:Do Protection was purchased at checkout

  •  Size exchanges on eligible items, subject to availability are accepted

  • To ensure fairness, each client may return up to 5 items per calendar month. After this limit is reached, additional returns will not be approved.

  • Every return request must be manually approved by our team before sending items back. Returns shipped without approval will not be accepted.

  • Condition: Items must be unworn, unwashed, and in original condition with tags attached.
    Items must be free of stains, odors (including smoke), excessive pet or human hair, and in original packaging.

Non-Returnable Items

  • Items purchased at 30% off or more

  • Items marked as final sale

  • Intimates

No Order Cancellations – No Exceptions

Once an order is placed, it is immediately processed and cannot be canceled or changed for any reason.

Exchanges & Store Credit

We gladly accept size exchanges on eligible items, subject to availability. All exchange requests must be submitted through our Returns Portal.

Please note that submitting an exchange request does not reserve or hold inventory. Exchange orders are not created until the original item has been received and fully processed by our team. Availability is determined at the time your return is processed, not when the exchange request is submitted.

Customers are responsible for the shipping cost of the new exchange item.

Return shipping costs are the responsibility of the customer unless Re:Do Protection was purchased at checkout.

If the requested exchange item is no longer available once your return has been received and processed, store credit will be issued for the value of the returned item. 

How to Start a Return or File A Claim

Submit a return request and reasons through at ava@boldlybeautiful.net

    • Once approved you will receive the shipping label and all information in your email inbox once processed - all damage, claims, or missing items must first be reviewed by our team.

  • Ship the item(s) back within 7 days of receiving your order being delivered - the label will expire if shipped past this window.

  • Once we receive and inspect your return, you’ll be issued store credit.

International Orders 

We love sending pieces around the world! If you’re shopping from outside the US or Canada, here’s what you need to know about returns:

  • All international returns must be initiated within 7 days of delivery through our Return Portal.

  • Once your return is approved, you will need to purchase and ship your own return label through your local carrier.

  • Please be sure to insure your package and keep your tracking information handy — we are not responsible for lost or undelivered international returns.

  • Returns must be sent back in their original condition (unworn, unwashed, with tags attached) to be eligible for store credit.

Missing Packages 

We truly wish we could hand-deliver every darling package straight to your door, wrapped up with care. As soon as a package leaves our hands, it’s in the care of the carrier. We are not responsible for missing packages. In these situations, customers must file a claim directly with the shipping carrier (UPS, USPS, etc.) using their tracking information. Unfortunately, we are unable to replace, refund, or issue store credit for orders that did not include package protection.

We truly appreciate your understanding and support as a small business. Our goal is always to resolve issues quickly while continuing to protect our ability to serve all customers.